OOC Service Center
Choose the right level of alert management and oversight for your organization
Why Choose OOC Service Center?
No Alert Ignored
Ensure every critical alert reaches the right team and gets the attention it deserves
Continuous Monitoring
24/7 oversight of your operational health and alert management processes
Full Transparency
Regular reports and visibility into system health and response performance
Essential Monitoring Package
Included in All Services
Focus: Reliable Alert Forwarding
- Ensures all critical alerts from customer systems are delivered promptly to the right teams.
- Includes scheduled reports for transparency.
- Customer's internal IT or operations team remains responsible for resolution.
Best Fits:
Organizations with strong internal teams who manage issues directly but need trusted alerting and reporting.
Full Insight Package
Optional Upgrade
Focus: Proactive Alert Follow-up & SLA Awareness
- The Service Center not only forwards alerts but also monitors your ticket system to ensure issues are being handled.
- Reminders and escalation are triggered if alerts remain unresolved.
- Visibility into open incidents.
- All features of the Basic Package included.
Best Fits:
Organizations that want a managed layer of oversight to ensure no alert is ignored and operational performance is continuously maintained.
Compare Packages
Features
Essential Monitoring Package
Full Insight Package
Alert Forwarding
Scheduled Reports
Ticket System Monitoring
Automatic Reminders
Escalation Management
SLA Breach Visibility
Compare Packages
Full Insight Package
Alert Forwarding
Scheduled Reports
Essential Monitoring Package
Alert Forwarding
Scheduled Reports
Lippujärjestelmän valvonta
Automatic Reminders
Escalation Management
Palvelutasosopimusrikkomuksen näkyvyys
Frequently Asked Questions
The OOC Service Center provides reliable alert management in two tiers:
Basic Package (Included in all services)
Ensures all critical alerts are delivered promptly to the right teams, with scheduled reports for transparency.
Advanced Package (Optional upgrade)
Proactive alert follow-up with ticket system monitoring and automated reminders for unresolved issues. Perfect for organizations that want managed oversight.
Getting started is simple:
1. Schedule a free, no-obligation demo with one of our specialists
2. We'll discuss your infrastructure and needs
3. Choose the right package and environment for your organization
4. Our team handles the setup and configuration
5. Start receiving insights and alerts immediately
No complicated setup or IT projects required. We take care of the infrastructure and software management.
Yes, security and privacy are core to our service:
• All data is handled securely with industry standard encryption
• VisitorSense uses anonymized data only, no facial recognition or personal tracking
• We focus on movement patterns and system metrics, not individual identity
• Data retention options available based on your compliance needs
• Your infrastructure data stays under your control
Absolutely! OOC is designed to scale with your needs:
• Start with Essential Monitoring and upgrade to Full Insight anytime
• Upgrade from Basic to Advanced Service Center when you need more oversight
• Add new environments (hybrid, cloud, on-prem) as your infrastructure grows
• Expand from one solution to multiple solutions (add VisitorSense, LogAnalytics, etc.)
Our modular approach means you only pay for what you need, when you need it.
Ready to Enhance Your Alert Management?
Contact us to discuss which Service Center package is right for your organization.